Not only one of the oldest but also one of the leading travel management companies in Kenya

Integrity . Innovation . Performance

WHO WE ARE

Acharya’s History

Acharya Travel Agencies has long and prestigious history of 54 years of experience specializing in a range of high quality corporate travel and related services.
We were established in February 1956 and was accredited as IATA Agent in April 1957. It is not a subsidiary of a parent company nor has it been merged or acquired by another company. Our Head Office is situated on Moi Avenue in the City Centre. We occupy two floors of the company-owned building.
We have two IATA accredited Branch Offices in Nairobi at Industrial Area and at Rahimtullah Trust Towers, Upper Hill. There are two other offices to provide back-up services:
Jomo Kenyatta International Airport which is strategically situated in the arrival terminal and is open 24 hours a day throughout the week.
The other office at Kileleshwa is operational after normal working hours during the week and full time over the weekends.
Both of these offices enable us to provide full travel agency services around the clock throughout the year. We have a total staff of 70 full time personnel in various fields of our operations. Our annual turnover in the region is USD18 million.
Having been in business for over 54 years now, our business model has evolved from that of bricks-and-motor to clicks-and-mortar. We have kept abreast of technological advancements in the travel trade and take pride in being in the forefront to introduce them in our business. We were the first agent in Kenya to be automated in making airline reservations and printing tickets. Our accounts have been computerized for over 30 years.
By choosing Acharya Travel Agencies as your travel agent, you have access to a wealth of expertise, personalized services and technological advancement that is not available to you through airlines, Internet booking sites or through most other travel agencies. You receive professional and ethical services in a total quality environment from the people who respond to the needs and expectations of their clients. Furthermore, we value your business and have an immaculate track record in the industry spanning over 50 years now.

Acharya’s Mission, Vision & Core Values

VISION

To offer better business solutions that work, satisfy our client’s needs and expectations in a total quality environment.

MISSION

To provide and conduct efficient, reliable, considerate operations with the highest standards of performance, ethics and integrity by attaining value added services. We are one of the oldest and largest travel agencies in Kenya with an immaculate track record. We have been holding one of the top positions consistently for the last 31 years. Over the years we have received many awards from International Airlines in recognition of our sales and services. In March 2002, we were awarded Arch of Europe Gold Certificate in Frankfurt for quality and professional services that we provide.

CORE VALUES

In understanding and reviewing the clientele requirements, you will notice throughout our proposal that our own specific focus areas are very clear. Following are specific areas of our focus: We have observed the true measures of a successful travel management program consists of threefold:

  • Savings – the reduction of the total cost of travel expenses
  • Service – increased employee satisfaction leading to efficient client services
  • Technology – improved employee productivity, will be of value to the clientele
  • Integrity
  • Commitment

Acharya’s Core Services

We provide a comprehensive range of dependable and cost effective travel related services in a total quality environment as outlined below:

The services offered is a one stop travel shop

  • Make arrangements for travel by air worldwide which encompasses making reservations and issuing tickets of all airlines operating in Kenya
  • Arrange package tours worldwide by air, land and sea
  • Arrange car hire
  • Arrange safaris and fly-in packages within East Africa
  • Organize charter transportation
  • Assist in obtaining visa
  • Arrange travel insurance with 24 hours claim service
  • Provide transfers from Nairobi airport
  • Provide meet and greet services at Nairobi Airport
  • Provide special handling for some categories of travelers
  • After hours emergency services
  • Providing services and planning for meetings, conferences and conventions
  • Make cost effective travel budget
  • Manage frequent flier programmes
  • Provide reports for business analysis including customized reports specific to our clientele’s requirements
  • Negotiate special rates/discounts from travel for corporate clients and hospitality providers
  • Follow up and retrieve misplaced baggage
  • Arrange for the replacement on refund of lost or stolen ticket

  • Investigate complaints for travelers and take necessary action

Acharya’s Business Culture

The driving forces of our business culture are:

  1. Having a well developed operation features and infrastructure
  2. Our commitment to our operating philosophy
  3. Having a customer-driven and an inverted pyramid organization structure with the customer at the top of the pyramid to provide quality services
  4. Ability to provide continuity of services under the same continuous ownership and management
  5. Conducting ourselves with ethics and integrity
  6. Investment in technological and human resources

The Business Culture has made us the most successful travel agent and market leader in the country. We thrive towards change and development in order to continue to serve better towards’ our clients’ needs.

OUR EVOLVING BUSINESS MODEL & E-COMMERCE

Having been in business for over 54 years now, our business model has evolved from that of bricks-and-motor to clicks-and-mortar. We have kept abreast of technological advancements in the travel trade and take pride in being in the forefront to introduce them in our business. We were the first agent in Kenya to be automated in making airline reservations and printing tickets. Our accounts have been computerised for over 30 years.

COMPARE ACHARYA TRAVEL WITH OTHER VENDORS

  • We are amongst very few oldest travel agencies in the country and have the necessary experience, expertise and immaculate track record to provide quality and value-added services
  • We have built up over the years infrastructure to handle all kinds of accounts
  • Our top management staffs of seven has combined experience of over 75 years in the travel business and are actively involved full time in providing supportive atmosphere in all aspects of the agency’s work process. Two of the directors have no other financial or business interests and are able to provide owner managed services
  • We have a customer driven and an inverted pyramid organization structure with the customer at the top of the pyramid
  • The company has a sound financial base and good financial management. In the recent past, some well established agents have ceased their operation as a result of going through financial crisis.
  • Therefore we are able to provide continuity of services and smooth travel arrangement to our clientele
  • We are market leaders for over three decades now. The driving forces of our business culture together with our efforts to strive for excellence have earned us the highest esteem in the industry. Additionally, our commitment to the corporate policy and conducting ourselves with ethics and integrity

Our Team




Mr Rajni B Acharya
Managing Director

Mr Jayant Kumar Acharya
Director

Mr Rashmi B Acharya
Director

Mr B D Dhamelia
Financial Manager


Mrs Sangita Dhamelia
Senior Travel Manager

Ms Mary Musyoki
Travel Manager

Nancy Shiramba
Sales Executive

Mr Evans Otieno
Airport Rep


Ms Sarah Mwangi
Travel Manger (UpperHill)

Pep Sebinagana
Tours Consultant

Erick Muasya
Transport Department